"Understanding Laws: Consumer Rights is a part of Understanding Laws series of books which aims to make laws accessible to everyone. It is an innovative concept to make the complex and technical legal jargons and provisions simpler using practical situations which one may encounter in their daily lives. This book consists of six detailed yet easily understandable chapters, comprehensively explaining the consumer rights and their protection and adjudication, as provided under Consumer Protection Act, 1986 and rules and regulation made thereunder. It also discusses the Bureau of Indian Standards Act, 1986 to identify various standard markers for consumer protection. Meaning of consumer, scope of protection, agencies of adjudication, complaint procedures, and reliefs have been discussed. Formats for complaints, appeals, legal notices, along with important
courses to gain specialised knowledge have also been provided for. The book is an invaluable source of knowledge about how to effectively protect and promote consumer rights, in times of consumerism. The book is a must have for all citizens, including law students and those intending to join law schools."
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